FAQs
Frequently Asked Questions
Frequently Asked Questions
1. How long is a typical session?
A 60-minute session is actually about 50 – 55 minutes. This gives me time to document between sessions and is industry standard.
2. How often will we meet?
Everyone is different and this will vary on your treatment plan. To start, I typically have clients meet weekly.
3. What is Telehealth?
Telehealth is an audio/visual service which requires a high-speed internet connection and a computer or smartphone. I often use telehealth to host sessions.
4. How do I register as a new client?
Please call me first and we will talk briefly to see if we are a good match. I want to make sure I can help you before taking you on as a client. Then you would navigate to the Patient Portal and register as a new client. Step-by-step instructions can be found on the Patient Portal page.
5. Why am I being asked for a credit/debit card?
The Patient Portal securely keeps a card on file for any copays, fees, or outstanding balances. Payment is due the day of service and cards are run automatically every night.
6. How do I access the Patient Portal now that I am a client?
Navigate to the Patient Portal and select “I’m an existing client.” Step-by-step instructions can be found on the Patient Portal page.
7. Can I receive counseling without insurance?
Yes. Many of my clients receive counseling by paying privately.
8. Does my insurance cover counseling services?
I do not know. To know for sure, contact your insurance provider and ask if your policy has mental health benefits, if you have a copay, and whether or not you are on deductible.
9. What insurances do you accept?
Currently, I accept Blue Cross & Blue Shield, and Avera Health Plans.